FAQs

1. How can I make a purchase?

To order, follow these steps:

Step 1: Pick your product style on the product page.
Step 2: Adjust the quantity.
Step 3: Click "Add To Cart."
Step 4: Fill in your contact and shipping info.
Step 5: Pay and use a discount code (if you have one).
Step 6: You'll get a confirmation email when your order is successful.

Need help? Email us at support@Stitchtify.com or contact us here.

 

2. Didn't get a confirmation email?

After you place an order, we send you a confirmation email with your receipt and order details.

If you didn't get it:

- Check your spam folder and other email accounts, especially if you used PayPal.
- If it's still missing, please contact us here.

3. My orders are late.

Delivery times may vary by your location. Please consult our Shipping Policy for further details.

If your order is overdue, contact customer service here for assistance.

You can also track your order here.

4. Why isn't my tracking working?

Tracking updates when your order is shipped and scanned by the courier.

If it's been over 7 business days and tracking isn't available, contact customer support here. Be sure to have your order number or purchase email ready.

5. Need a refund or exchange?

If your item is missing, defective, or wrong, kindly refer to our Return & Refund Policy or contact us here for assistance.

6. How do I reach customer support?

We're here to help. Contact us here for any questions.