Customer Service support@stitchtify.com
Free shipping on $100+ Orders
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Free standard shipping on orders over $100
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Is it the gentle splash? The big, friendly grin? Whatever it is, Wally the Whale swims straight into your heart with his punchable charm. This chubby sea star is a Stitchtify favorite—and it’s no wonder why! He’s the cuddliest chibi whale in the ocean.
Wally surfaces to life in the hands of complete beginners, thanks to our breezy instructions. Before you know it, he’ll be making waves right into your space with his playful spout!
Absolutely—over 10,000 people have mastered punch needle with Stitchtify, and you’re next! Just follow the step-by-step video tutorials included with each kit. Our beginner kits come with pre-printed designs to skip the tricky start and get you punching right away.
Beginner, recommended for ages 10+.
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